All Systems Operational

Uptime over the past 90 days. View historical uptime.
Orum Main App Operational
90 days ago
99.82 % uptime
Today
Dialer Operational
90 days ago
99.49 % uptime
Today
Salesfloor Operational
90 days ago
99.99 % uptime
Today
Analytics and Reporting Operational
90 days ago
99.98 % uptime
Today
Integration Operational
90 days ago
100.0 % uptime
Today
Vonage API Voice API Operational
AI Roleplay Operational
90 days ago
100.0 % uptime
Today
Coaching Suite Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 7, 2025

No incidents reported today.

Dec 6, 2025
Server maintenance upgrades
Completed - The scheduled maintenance has been completed.
Dec 6, 09:09 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 08:30 PST
Scheduled - We will be undergoing scheduled maintenance during this time for our servers. We apologize for any inconvenience this might cause
Dec 5, 16:57 PST
Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
Audio Lag
Resolved - This incident has been resolved.
Nov 25, 14:41 PST
Update - Hello,
The engineering team completed the required actions last night and backend metrics demonstrate that this challenges appears to have been remediated. We will continue to monitor the system throughout the day. If you experience any audio disruptions, please contact our support team at support.orum.com. We are grateful for your patience while we worked through this challenge and apologize for the disruption once again. Thank you!
Nov 25, 07:58 PST
Monitoring - Hello,
Our engineering team has identified the likely root cause of the delayed audio symptoms. We have taken action to mitigate the symptoms and will monitor the system closely moving forward to ensure we are seeing the intended result. We apologize for any disruptions this has caused and appreciate your understanding, thank you.
Nov 24, 22:31 PST
Identified - Hello,
Our engineering team has identified the likely root cause of the delayed audio symptoms. This symptom is impacting less than 5% of our overall calls, but will require an action in the system that needs to be performed during the overnight hours. Our team is making the needed preparations to perform this action and we will monitor the system closely moving forward to ensure we are seeing the intended result. We apologize for any disruptions this may cause and appreciate your understanding, thank you.
Nov 24, 13:07 PST
Update - We are continuing to investigate this issue.
Nov 24, 13:03 PST
Investigating - Hello,
We apologize for the laggy /delayed audio symptoms. Our engineering team is aware and are actively researching the matter. At this time we believe these symptoms to only be affecting about 5% of our overall call volume. We will keep you updated as we learn more. Please expect further communication in 30-45 minutes. Thank you.
Nov 24, 12:57 PST
Salesfloor Communication Issues
Resolved - This incident has been resolved.
Nov 25, 12:06 PST
Monitoring - Hello,
At 739a PT, our engineering team completed the needed changes and we have observed SalesFloor working as expected.
Users are advised to leave their room, do a refresh of the webpage, then continue to use SalesFloor as usual.
Please let us know if you have any challenges and we will be more than happy to assist. Our apologies once again for this disruption.
Thank you!
Nov 25, 07:42 PST
Identified - Hello,
We have been receiving reports of unexpected behavior taking place in the SalesFloor. This appears to have been taking place throughout the morning. Symptoms were a bit mixed, but primarily had to do with users not being able to see and hear one another in certain circumstances.
Our engineering is aware and are actively working to deploy a remedial change to address the symptoms. We expect the process to be completed by approximately 745a PT and will update you as soon as the action has finished. We apologize for the disruption. Thank you.
Nov 25, 07:30 PST
Telephony Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 25, 07:46 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 21:30 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 24, 14:37 PST
Nov 24, 2025
Nov 23, 2025

No incidents reported.

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