All Systems Operational

Uptime over the past 90 days. View historical uptime.
Orum Main App Operational
90 days ago
100.0 % uptime
Today
Dialer Operational
90 days ago
99.93 % uptime
Today
Salesfloor Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Operational
90 days ago
99.98 % uptime
Today
Integration Operational
90 days ago
99.99 % uptime
Today
Vonage API Voice API Operational
AI Roleplay Operational
90 days ago
100.0 % uptime
Today
Coaching Suite Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 25, 2026

No incidents reported today.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026
Unable to Dial Error Message / Cannot make dials
Resolved - Resolved - Our team has concluded their active monitoring and system metrics have continued to register at their normal level. This incident is now resolved. If you experience any further challenges, please contact our support team at support.orum.com.
Feb 18, 11:41 PST
Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. Traffic has been successfully rerouted and we expect the system to work as expected.
Please refresh your Orum webpage & Dial out + Dial back in before starting your next dialing session. We appreciate your patience while we worked to stabilize the environment.
We will notify you immediately once we are confident this is fully resolved. We apologize for the disruption.
Feb 17, 13:23 PST
Identified - We have identified the cause of the "Unable to dial in" error and are currently implementing a fix by rerouting traffic. We are working as quickly as possible to restore functionality. We apologize for the disruption.
Feb 17, 13:18 PST
Investigating - Investigating - We are investigating reports of an "unable to dial in" error message affecting all users. Our engineering team is currently researching the technical context to identify the root cause. We apologize for this disruption
Feb 17, 12:57 PST
Feb 17, 2026
Users unable to dial
Resolved - A fix has been implemented and all system metrics have returned to normal levels. We understand how critical a reliable dialer is to your day and your revenue goals and we deeply apologize for the disruption. We sincerely appreciate your patience while our team worked to resolve this behavior. If you continue to experience any residual symptoms, please reach out to our support team and we will be more than happy to assist further.
Feb 17, 09:12 PST
Update - Monitoring - System metrics have returned to normal values and we are monitoring to ensure continued stability. Users should be able to resume normal activity. If you have not already done so, please refresh your Orum webpage and start a new dialing session.
Feb 17, 07:52 PST
Monitoring - Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. Users who were previously experiencing the "The list is currently dialing" symptom should refresh their Orum webpage and start a new dialing session to resume normal activity.
Feb 17, 07:09 PST
Identified - Identified - We have identified the cause of the behavior resulting in "The list is currently dialing" messages for users. We are currently implementing a fix across the platform to resolve this symptom and restore normal operation.
Feb 17, 06:29 PST
Update - Investigating - We are actively investigating reports of widespread connectivity challenges with the dialer. Our engineering team is currently researching to identify the root cause. We will provide further updates as the investigation progresses.
Feb 17, 06:21 PST
Investigating - We are currently investigating reports of the dialer not working as expected.
Feb 17, 06:16 PST
Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026
Inbound Call Notifications
Resolved - Resolved - The hotfix has been successfully verified, and inbound call notifications and Salesfloor controls are functioning correctly across the application. Users who are still experiencing challenges should refresh their browser to ensure the latest update is active. We apologize for the disruption
Feb 11, 16:17 PST
Monitoring - Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. Testing confirms that inbound call notifications are now displaying correctly across all pages and Salesfloor controls are visible on the Dialer page. Users are encouraged to refresh their browser to ensure the fix is active in their current session. We will continue to monitor the environment before declaring a full resolution.
Feb 11, 15:42 PST
Update - We have identified a further correction required and are preparing a new hotfix. We expect this second update to be live at approximately 3:50 PM PT today. We apologize for the continued delay.
Feb 11, 15:25 PST
Update - Upon deployment of the initial fix, we identified that the behavior persists for some users. Engineering is currently reworking the hotfix to ensure all inbound call notifications and Salesfloor controls function correctly across the application. We will provide an updated timeline as soon as it is available, we apologize for the delay.
Feb 11, 14:39 PST
Update - Identified - We have identified the cause of the behavior and are implementing a fix. This hotfix will address inbound call notifications being limited to the Salesfloor tab, as well as reports of Salesfloor controls not appearing on the Dialer page.

We expect to deploy this fix at approximately 2:30 PM PT today. Users may continue to use the Salesfloor tab workaround until the deployment is complete.
Feb 11, 13:53 PST
Identified - Identified - We have identified the cause of the behavior. Engineering is currently developing a hotfix and we will provide a timeline for the deployment as soon as it is confirmed.

In the interim, please use the Salesfloor tab to view and answer incoming call modals when you hear the audio alert. Thank you
Feb 11, 12:57 PST
Investigating - Investigating - We are actively investigating reports of inbound call notifications not displaying outside of the Salesfloor tab. While audio alerts remain functional, the visual answer modal is currently limited to the Salesfloor view. Engineering is working to identify the root cause of this behavior.

Users are encouraged to listen for audio alerts and navigate to the Salesfloor tab to accept calls. We will provide further updates as more information becomes available.
Feb 11, 12:46 PST
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