All Systems Operational

Uptime over the past 90 days. View historical uptime.
Orum services Operational
90 days ago
99.94 % uptime
Today
Dialer Operational
90 days ago
99.87 % uptime
Today
Salesfloor Operational
90 days ago
99.92 % uptime
Today
Analytics Operational
90 days ago
99.99 % uptime
Today
Coaching suite Operational
90 days ago
100.0 % uptime
Today
Third-party integrations Operational
Vonage Voice API Operational
HubSpot API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled maintenance Apr 18, 2026 17:00-20:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 15, 2026 - 17:28 PDT
Scheduled - We will be taking the server offline periodically for a scheduled maintenance. Dials may fail and the product may become unreachable.
Apr 14, 2026 - 16:52 PDT
Apr 15, 2026
SalesLoft Users Unable to load lists
Resolved - Resolved - The behavior affecting list loading for Salesloft users has been resolved, and the Orum platform is operating as expected.
Apr 15, 12:07 PDT
Monitoring - We have deployed the action for the Salesloft list loading challenge and are currently observing system metrics to ensure intended behaviors are taking place.
Apr 15, 10:17 PDT
Update - Identified - We have identified the necessary action to address this challenge and it is currently under final review. We continue to work as quickly as possible to address this challenge. Users may sign out and sign back in to Orum to refresh their session in the meantime.
Apr 15, 09:46 PDT
Update - Identified - To ensure the stability of active calling sessions, our engineering team is carefully considering the deployment needed for resolution. Affected users can resume activity by signing out of the Orum platform and signing back in.
Apr 15, 08:49 PDT
Update - Identified - We have identified the cause of the list loading behavior. Users experiencing this symptom may resume activity by signing out of the Orum platform and signing back in to refresh their integration token. We are continuing to work toward a permanent resolution.
Apr 15, 07:53 PDT
Identified - Identified - We have identified the cause of the list loading behavior for Salesloft users. Affected users can restore functionality immediately by signing out of the Orum platform and signing back in to refresh their integration token.
Apr 15, 05:14 PDT
Investigating - We are investigating reports of SalesLoft users not being able to load lists on the dialer page
Apr 15, 01:33 PDT
Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026
Outreach API Errors
Resolved - The errors previously identified from the Outreach API side have subsided and the integration is once again performing as expected. You may resume normal activity.
Apr 7, 08:02 PDT
Monitoring - The errors seem to be coming from challenges on the Outreach side. We are closely monitoring their API's performance and have escalated this concern to the Outreach technical team.
Apr 7, 07:34 PDT
Update - Identified - This appears to be related to intermittent errors returned by the Outreach API.
Apr 7, 07:25 PDT
Identified - Investigating an issue with Outreach API errors
Apr 7, 07:22 PDT
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026
Salesfloor: Cannot join rooms
Resolved - The challenge has been resolved and users are able to join Salesfloor rooms as expected.
Apr 4, 15:03 PDT
Monitoring - A fix has been implemented and we are monitoring system. Our engineering team has verified that Salesfloor room access has been restored and will continue to observe system metrics.
Apr 4, 15:00 PDT
Update - We have identified the cause of the behavior and are currently validating the path forward to address the challenge. We will continue to provide additional updates as research continues.
Apr 4, 14:24 PDT
Identified - We have identified the cause of the behavior and are implementing a fix. This is related to a 3rd party API interaction. We are working toward a resolution and will provide further updates as they become available.
Apr 4, 13:29 PDT
Investigating - Investigating - We are actively investigating reports of errors when users attempt to join Salesroom rooms within Orum. We will provide more information as soon as it becomes available.
Apr 4, 13:26 PDT
Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 21:53 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 21:00 PDT
Scheduled - Hello Orum User,

Please note that our engineering team will be conducting some normal system maintenance and deployments from 9:00PM PDT to 11:00PM PDT.

You may experience intermittent ability to access and use Orum as expected during this time. If you have any questions, please navigate to support.orum.com and 'submit a support request' using the link in the top right corner.

Thank you very much!
Apr 1, 20:51 PDT
Cannot place dials
Resolved - System metrics have returned to normal. The fix has been deployed and we have verified that dialing is functioning as expected.
Apr 1, 19:52 PDT
Identified - We have identified the cause of the behavior and are implementing a fix. We are currently deploying the solution and expect dialing services to be restored shortly.
Apr 1, 19:44 PDT
Investigating - We are actively investigating reports of users being unable to place dials within the Orum platform. Our team is working to identify the cause of this behavior and we will provide an update shortly.
Apr 1, 19:26 PDT
SFDC-integrated users getting error loading lists
Resolved - We have concluded our active monitoring and are marking this challenge as resolved. Please ensure your session is fully synchronized with our backend fix-- we strongly recommend that all users log out and log back into Orum if they have not already done so since 930a PT today (4/1). If prompted with a Salesforce security warning or approval screen, please click "Allow" to ensure your connection is optimized.
Apr 1, 14:38 PDT
Update - Orum is exhibiting expected behavior once users have logged out & back in. We will continue active monitoring for another hour. If you are an SFDC-integrated user and have not logged out / back in after 930a PT, we recommend doing so. If prompted with a Salesforce security warning, please click "Allow".
Apr 1, 13:07 PDT
Update - We continue monitor the metrics for the SFDC-integrated challenge from earlier. If users have not done so since 930a PT, we recommend performing a logout and login cycle to synchronize their Orum session. If a Salesforce security warning or approval prompt appears, please click "Allow" to restore full list-loading functionality.
Apr 1, 12:16 PDT
Update - As we continue to monitor, we strongly recommend a logout/login cycle for all SFDC-integrated users if you have not done so already AFTER ~930a PT. If prompted with a Salesforce security warning or approval screen, please click "Allow" to ensure your connection to the Orum platform is fully synchronized.
Apr 1, 11:24 PDT
Update - We are continuing to monitor. To all SFDC-integrated users: please log out and log back into the Orum platform if you have not already done so. If prompted with a Salesforce security warning or approval screen, please click "Allow" to restore full functionality. This will help prevent any undesired downstream effects
Apr 1, 10:52 PDT
Update - We have identified the cause of the behavior and our engineering team has taken additional action on the backend to remediate the technical challenge.
As part of this process, you may see a Salesforce approval screen or a "security warning" when logging back into the Orum platform. We want to clarify that no changes have been made to your permission sets or security configurations. This is a standard notification from the Salesforce side following our recent system updates.
To resume your work, you can confidently click "Allow." This will restore your list loading functionality and ensure Orum operates as expected.
Apr 1, 09:54 PDT
Monitoring - We continuing to monitor. All SFDC-integrated users are advised to log out and back in to Orum if they have not already done so.
Apr 1, 09:41 PDT
Update - Engineering has performed additional backend remediation. All SFDC-integrated users are required to log out and log back into Orum to ensure these changes take effect.
Apr 1, 09:16 PDT
Identified - We have identified the cause of the behavior. Users experiencing challenges loading Salesforce lists should log out and log back into Orum to restore functionality.
Apr 1, 09:05 PDT
Investigating - We are actively investigating reports of a challenge where users are unable to load Salesforce lists within Orum. Our engineering team is currently researching the root cause and we will provide an update shortly.
Apr 1, 09:03 PDT
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