Update - We continue monitor the metrics for the SFDC-integrated challenge from earlier. If users have not done so since 930a PT, we recommend performing a logout and login cycle to synchronize their Orum session. If a Salesforce security warning or approval prompt appears, please click "Allow" to restore full list-loading functionality.
Apr 01, 2026 - 12:16 PDT
Apr 01, 2026 - 12:16 PDT
Update - As we continue to monitor, we strongly recommend a logout/login cycle for all SFDC-integrated users if you have not done so already AFTER ~930a PT. If prompted with a Salesforce security warning or approval screen, please click "Allow" to ensure your connection to the Orum platform is fully synchronized.
Apr 01, 2026 - 11:24 PDT
Apr 01, 2026 - 11:24 PDT
Update - We are continuing to monitor. To all SFDC-integrated users: please log out and log back into the Orum platform if you have not already done so. If prompted with a Salesforce security warning or approval screen, please click "Allow" to restore full functionality. This will help prevent any undesired downstream effects
Apr 01, 2026 - 10:52 PDT
Apr 01, 2026 - 10:52 PDT
Update - We have identified the cause of the behavior and our engineering team has taken additional action on the backend to remediate the technical challenge.
As part of this process, you may see a Salesforce approval screen or a "security warning" when logging back into the Orum platform. We want to clarify that no changes have been made to your permission sets or security configurations. This is a standard notification from the Salesforce side following our recent system updates.
To resume your work, you can confidently click "Allow." This will restore your list loading functionality and ensure Orum operates as expected.
Apr 01, 2026 - 09:54 PDT
As part of this process, you may see a Salesforce approval screen or a "security warning" when logging back into the Orum platform. We want to clarify that no changes have been made to your permission sets or security configurations. This is a standard notification from the Salesforce side following our recent system updates.
To resume your work, you can confidently click "Allow." This will restore your list loading functionality and ensure Orum operates as expected.
Apr 01, 2026 - 09:54 PDT
Monitoring - We continuing to monitor. All SFDC-integrated users are advised to log out and back in to Orum if they have not already done so.
Apr 01, 2026 - 09:41 PDT
Apr 01, 2026 - 09:41 PDT
Update - Engineering has performed additional backend remediation. All SFDC-integrated users are required to log out and log back into Orum to ensure these changes take effect.
Apr 01, 2026 - 09:16 PDT
Apr 01, 2026 - 09:16 PDT
Identified - We have identified the cause of the behavior. Users experiencing challenges loading Salesforce lists should log out and log back into Orum to restore functionality.
Apr 01, 2026 - 09:05 PDT
Apr 01, 2026 - 09:05 PDT
Investigating - We are actively investigating reports of a challenge where users are unable to load Salesforce lists within Orum. Our engineering team is currently researching the root cause and we will provide an update shortly.
Apr 01, 2026 - 09:03 PDT
Apr 01, 2026 - 09:03 PDT
Orum Main App
Operational
Dialer
Operational
Salesfloor
Operational
Analytics and Reporting
Operational
Integration
Operational
Vonage API Voice API
Operational
AI Roleplay
Operational
Coaching Suite
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.