Orum Status

Database Performance Challenge

Update - We are continuing to monitor for any further issues.
Jun 11, 2026 - 14:12 PDT

Monitoring - System conditions have improved significantly, and we are seeing materially better performance We are not yet considering this matter fully resolved and are continuing to actively monitor & apply changes.
Jun 11, 2026 - 14:11 PDT

Identified - We experienced intermittent dialing failures caused by a database performance issue that intensified under high call volume. We have identified the root cause and deployed a series of fixes. Metrics are significantly improved as of today, and we are continuing to monitor and optimize. We appreciate your patience and apologize for the disruption.
Jun 10, 2026 - 15:04 PDT

Uptime over the past 90 days. View historical uptime.

Orum services Operational

90 days ago

99.96 % uptime

Today

Dialer Operational

90 days ago

99.93 % uptime

Today

Salesfloor Operational

90 days ago

99.92 % uptime

Today

Analytics Operational

90 days ago

100.0 % uptime

Today

Coaching suite Operational

90 days ago

100.0 % uptime

Today

Third-party integrations Operational

Vonage Voice API Operational

HubSpot API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 14, 2026

No incidents reported today.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

Database maintenance

Completed - The scheduled maintenance has been completed.
Jun 11, 23:16 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 23:00 PDT

Scheduled - We will be taking the database offline for a brief maintenance. All services will be unavailable during this time.
Jun 11, 17:43 PDT

Jun 10, 2026

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

Dialer not placing calls (6/3)

Resolved - System metrics have stabilized, and users are encouraged to resume normal dialing activity. We apologize for the disruption.
Jun 3, 13:52 PDT

Monitoring - A change has been implemented and we are monitoring system performance to ensure stability. The recent action has moved performance metrics in a positive direction across the Orum platform. While our engineering team continues conducting further research, users are advised to start a new dialing session to resume normal dialing activity.
Jun 3, 13:23 PDT

Identified - Our team has detected a resurgence of yesterday's dialer behavior. A mitigation measure is currently being deployed and is expected to address these symptoms for all users within the next 15 minutes (approximately 1:15 PM PT)
Jun 3, 13:00 PDT

Jun 2, 2026

Dialer not placing calls

Resolved - The behavior impacting outbound call connections has been resolved. The Orum dialer is functioning as expected, and our team will continue to monitor the system for stability. Thank you for your patience.
Jun 2, 14:24 PDT

Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. The mitigation measure has been applied to address the symptom where the dialer appeared active but outbound calls did not actually commence
Jun 2, 14:10 PDT

Identified - Metrics show that expected dialer functionality is operating as expected. We are currently working to determine and deploy the most appropriate mitigation measure to further ensure stable operation
Jun 2, 14:00 PDT

Investigating - We are actively investigating reports of a symptom where the Orum dialer displays active dialing progress but outbound calls do not successfully connect. This behavior is currently affecting all users, our engineering team is investigating
Jun 2, 13:29 PDT

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

Related

Past Incidents