Identified - Update on Salesforce ↔ Salesloft news, Orum is unaffected No action needed — Orum remains fully functional
Dear Orum customer, You may have seen reports that due to a recent OAuth incident reported by Salesloft. In an abundance of caution, Salesforce has disconnected its integration with Salesloft. We want to reassure you that this does not affect Orum or your data. What’s unchanged Your Orum ↔ Salesloft integration continues to work as expected
What you might notice If you use both Salesloft and Salesforce together, you may see errors related to Salesforce’s disabled connection with Salesloft. These errors stem from the Salesforce–Salesloft side, not Orum.
If you need to adjust your workflow, Orum offers multiple integrations across all plans. Your dedicated CSM or our support team can help you set up another integration to ensure your team keeps running smoothly. We’re actively monitoring the situation and will share any meaningful updates. If you have questions or encounter issues, please reach out to support directly in the platform or your dedicated CSM and we’ll help quickly.
Completed -
The scheduled maintenance has been completed.
Aug 28, 23:06 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 23:00 PDT
Scheduled -
We will be undergoing system maintenance at this time. During this time there will be a brief period where dialing will be unavailable and active calls may be dropped.
Aug 28, 09:42 PDT
Resolved -
Hello, We have an update regarding the HubSpot login challenge. HubSpot's engineering team has deployed a fix that has resolved the disruption in the login flow. The fix is live, but it may take some time to filter through all production environments. If you are still experiencing any unexpected symptoms, please reach out to our support team (support.orum.com) so we can further assist if necessary. Thank you for your patience and understanding.
Aug 21, 11:05 PDT
Monitoring -
Hello, We apologize for the current disruption. Some HubSpot-integrated users are intermittently hitting challenges when trying to log in, which appears to be due to a disruption in the login flow from the HubSpot side. Our team of senior engineers has convened and is working to pinpoint the exact point of disruption. We will share this critical data with HubSpot so they can address the issue. Please monitor status.orum.com for the latest updates. We appreciate your patience as we work to resolve this. Thank you.
Aug 21, 09:11 PDT
Resolved -
This incident has been resolved.
Aug 20, 07:11 PDT
Investigating -
Hello, We apologize for the current disruption to our HubSpot-integrated users. Our engineering team has a convincing lead suggesting changes were made to HubSpot's API related to different permission sets which is the likely root cause of lists not being able to load. These HubSpot changes appear to have taken place without any prior public notice. This challenge is only affecting HubSpot-integrated users and organizations-- the remainder of Orum integrations & functionalities are up and running for all others. Our team is working as quickly as possible with HubSpot support to determine the changes we can recommend to affected customer admins. Please monitor status.orum.com for the latest information. We appreciate your patience as we work to resolve this. Thank you.
Aug 19, 13:21 PDT