All Systems Operational

Uptime over the past 90 days. View historical uptime.
Orum services Operational
Dialer Operational
Salesfloor Operational
Analytics Operational
Coaching suite Operational
Third-party integrations Operational
Vonage Voice API Operational
HubSpot API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 14, 2026

Analytics not loading / spinning wheel / query failed
Resolved - This has been resolved.
Sep 14, 14:49 PDT
Update - We are continuing to monitor for any further issues.
Sep 14, 14:49 PDT
Monitoring - Monitoring - The third-party provider has restored service, and Orum engineering is actively monitoring system performance to ensure analytics queries load as expected and maintain stability.
Sep 14, 14:17 PDT
Identified - Identified - We have identified the cause of the behavior where analytics queries are failing to load across the Orum platform. An underlying third-party application is functioning unexpectedly, preventing queries from completing. We have escalated with their team.
Sep 14, 13:48 PDT
Investigating - Investigating - We are actively investigating reports of analytics queries not loading as expected across the Orum platform. Our engineering team is analyzing system metrics to isolate this behavior.
Sep 14, 13:18 PDT

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Orum Dialer Not Working
Resolved - This has been resolved. If any users are still experiencing issues with their local system, please reach out to Orum Support. We apologize for the disruption
Sep 11, 07:49 PDT
Monitoring - The mitigation has been fully applied and Orum is now working as expected. Our engineering team is actively monitoring the system for stability
Sep 11, 07:32 PDT
Identified - The issue has been identified and a remediation measure is being applied
Sep 11, 07:26 PDT
Investigating - We are investigating the Orum dialer not working for users
Sep 11, 07:24 PDT

Sep 10, 2026

Analytics Issue
Resolved - This incident has been resolved
Sep 10, 14:57 PDT
Monitoring - Monitoring - The third-party provider has initiated service restoration, and Orum engineering is actively monitoring system performance to ensure analytics queries load as expected.
Sep 10, 14:50 PDT
Identified - Identified - We have identified the cause of the behavior preventing analytics queries from loading within Orum as a third-party provider challenge. Our team is coordinating directly with the external vendor to implement a resolution. At this time, no workaround is available. Please monitor status.orum.com for real-time updates.
Sep 10, 14:19 PDT
Investigating - We are currently investigating an issue with Analytics. Details to follow
Sep 10, 14:12 PDT

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Analytics Not Loading for Some Orgs
Resolved - This challenge has been resolved.
Sep 8, 11:16 PDT
Monitoring - A fix has been implemented and we are monitoring system performance to ensure stability. Rep performance stats within Orum analytics have restored and are functioning as expected across all organizations.
Sep 8, 10:17 PDT
Identified - Our team has identified the core of the challenge and is applying a mitigation measure.
Sep 8, 10:15 PDT
Investigating - We are investigating reports of rep performance analytics not loading for some orgs
Sep 8, 10:12 PDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Analytics Queries Not Loading
Resolved - This incident has been resolved.
Sep 1, 10:03 PDT
Monitoring - A fix has been implemented and we're seeing connections come through successfully. We'll be monitoring further but we expect the service to be fully recovered.
Sep 1, 09:01 PDT
Identified - Identified - We have identified the cause of the behavior resulting in analytics queries failing to load within Orum as a third-party integration challenge. We are working directly with the external vendor team to implement a fix as quickly as possible. We will provide an update within 1 hour or as soon as additional information becomes available.
Sep 1, 08:38 PDT
Investigating - Investigating - We are actively investigating reports of analytics queries not loading as expected across the Orum platform. Our engineering team is currently analyzing system metrics and logs to isolate this behavior. We will provide additional updates as soon as more information is available.
Sep 1, 08:10 PDT

Aug 31, 2026

No incidents reported.

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