All Systems Operational

Uptime over the past 90 days. View historical uptime.
Orum Main App Operational
90 days ago
99.93 % uptime
Today
Dialer Operational
90 days ago
99.73 % uptime
Today
Salesfloor Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Operational
90 days ago
99.98 % uptime
Today
Integration ? Operational
90 days ago
99.75 % uptime
Today
Vonage API Voice API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 1, 2025

No incidents reported today.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025
Analytics Dashboards not loading
Resolved - We've confirmed that the issue was coming from our 3p provider for the dashboard analytics. This issue has been resolved by them and Analytics has been fully functional since our last update, so we are marking this incident as resolved.
Oct 27, 13:32 PDT
Monitoring - System has recovered, Analytics is currently functional, we do not yet have a clear root cause of the issue, but we suspect it's due to a 3p issue. We are continuing to monitor this incident.
Oct 27, 12:41 PDT
Investigating - At approximately 11:57 am PT, our team noticed that analytics queries on the page do not complete and have an spinning loading wheel that does not resolve. We are currently investigating what is causing this issue. We will update you as soon as possible when we have more information and we apologize for this disruption.
Oct 27, 12:23 PDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Intermittent call degradation
Resolved - We're seeing all traffic flow through normally since AWS marked their outage as resolved.

Moving this incident to resolved as well.

See the AWS health page for more information on their incident https://health.aws.amazon.com/health/status
Oct 20, 16:02 PDT
Update - We are continuing to monitor for any further issues.
Oct 20, 15:39 PDT
Monitoring - AWS has suffered a critical outage during the overnight hours of 10/20. While they have mitigated the issue in some areas, it is not fully resolved and many ripple effects are still out there.

Orum is not built on AWS, but many of our 3rd party partners are, causing some Orum users to experience sporadic symptoms such as laggy behavior and other unexpected behaviors. These symptoms are caused directly by AWS incident.

Our team is monitoring the matter closely. Please reach out to support.orum.com with any questions or concerns and we will be happy to assist.

If you would like to see the status of the AWS outage, it can be seen here: https://health.aws.amazon.com/health/status
Oct 20, 15:38 PDT
Identified - Some customers have reported call failures and delayed connections. We believe this is due to the below AWS outage impacting our telephony service provider and will provide updates as the become available.
Oct 20, 08:22 PDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

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