Our engineering team has deployed and tested a fix which was preventing Orum from operating as expected. All users can resume their normal activity and are encouraged to log out and back in to Orum to ensure stable operation.
At 10:56a PT, our engineering team identified that our telephony siphon server needed to be reset. Our team was able to restore service at 11:14a PT and we do not anticipate any further service interruptions.
After logging out and back in to Orum, if you are experiencing any persisting symptoms, please navigate to support.orum.com and 'submit a support request' using the link in the top right corner. A member of our support team will respond quickly and assist with any further steps that are needed.
We very much appreciate your understanding and patience while we resolved this incident. Thanks again!
Posted Feb 22, 2022 - 11:19 PST
Investigating
Hello,
This email is to inform you that our engineering team is researching an incident that is affecting normal operation of Orum.
While the exact cause has not been identified, our team has made this their top priority and we very much appreciate your patience while we work through the necessary steps.
Please expect an update from our team within the next 30-45 minutes and thanks again for your understanding!