Telephony Challenges

Incident Report for Orum

Resolved

This incident has been resolved.
Posted Jul 10, 2024 - 08:51 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 10, 2024 - 07:12 PDT

Update

A change is being made that will cause all calls to drop. Please cease call activity for the next approximately 15 mins
Posted Jul 10, 2024 - 07:10 PDT

Identified

Our ENG team is working on a fix that will be deployed shortly. This change will cause all calls in progress to drop. We apologize for the disruption
Posted Jul 10, 2024 - 07:02 PDT

Investigating

Our team is investigating a challenge with prospects not being able to hear prospects and other unexpected behaviors in Orum.
Posted Jul 10, 2024 - 06:03 PDT
This incident affected: Orum Main App and Dialer.