This incident has been resolved. Our third-party telephony provider has deployed a permanent fix, and all Orum service metrics have fully returned to normal levels. You may resume normal activity
Posted Oct 19, 2026 - 10:49 PDT
Update
Our third-party telephony provider is reporting continued signs of recovery across voice traffic, and are continuing to monitor their systems closely. Normal dialing activity can be resumed in Orum if you have not already done so. While this challenge continues to trend for the positive, it remains a possibility that intermittent interruptions can continue until our 3rd party telephony provider considers this issue fully resolved on their end.
Posted Oct 19, 2026 - 09:43 PDT
Update
As we continue to learn more from our 3rd party telephony provider, it seems the challenge may be transient as they continue to fully resolve from their end
Posted Oct 19, 2026 - 08:46 PDT
Monitoring
we are monitoring system performance to ensure stability. The error stemmed from a third-party telephony provider, where symptoms have subsided. At this time, you can restart your dialing session and resume making calls in Orum. We apologize for the disruption.
Posted Oct 19, 2026 - 08:44 PDT
Identified
The issue stems from errors on our 3rd party telephony partner's side. The errors are subsiding and test calls are processing as per normal in Orum
Posted Oct 19, 2026 - 08:41 PDT
Update
Investigating - We are actively investigating reports of calls disconnecting immediately upon dialing for users across Orum. Our engineering team is engaged with the highest priority to identify the underlying cause and restore standard dialing performance.
Posted Oct 19, 2026 - 08:31 PDT
Investigating
We are investigating reports of call failures across the user base