Database Performance Challenge

Incident Report for Orum

Update

We are continuing to monitor for any further issues.

Posted Jun 11, 2026 - 14:12 PDT

Monitoring

System conditions have improved significantly, and we are seeing materially better performance We are not yet considering this matter fully resolved and are continuing to actively monitor & apply changes.

Posted Jun 11, 2026 - 14:11 PDT

Identified

We experienced intermittent dialing failures caused by a database performance issue that intensified under high call volume. We have identified the root cause and deployed a series of fixes. Metrics are significantly improved as of today, and we are continuing to monitor and optimize. We appreciate your patience and apologize for the disruption.

Posted Jun 10, 2026 - 15:04 PDT

This incident affects: Orum services (Dialer).