We believe the incident has been resolved and the system is now stable. We will bring reimplement the missing speech transcripts in the V1 dialer as soon as we can.
Posted Apr 30, 2025 - 15:12 PDT
Update
We have put acute mitigations in place and the product should be functioning. Users on Dialer V1 will not see speech transcripts while parallel dialing or on the connect screen. We are monitoring for continued stability.
Posted Apr 30, 2025 - 13:53 PDT
Monitoring
We have deployed an acute remediation. We expect that users on V1 dialer may not load correctly. Our team is working on mitigating the issue for V1 dialer users as well.
Posted Apr 30, 2025 - 13:26 PDT
Update
We apologize for the ongoing disruption. Starting at approximately 12:21 pm PT, users have been experiencing internal server errors or unexpected Orum behaviors, leading to an inability to use certain functions. As of 12:51 pm PT, our Engineering team is applying a first round of mitigation measures and continues to work as quickly as possible towards a full resolution. We expect the ability to dial to be down for the time being.
We will provide another update within the next 30 minutes, or sooner if there is a change in the status of this challenge. Please refer to status.orum.com for the latest information. We appreciate your continued patience as we work to restore full functionality. Thank you.
Posted Apr 30, 2025 - 13:03 PDT
Investigating
Our team is investigating an issue where Orum will not load, with the error "Internal Server Error".