Can't navigate in Orum after log in - intermittently affecting users

Incident Report for Orum

Resolved

Acute remediation has been effective and the engineering team will complete the remainder of the required changes overnight.
Posted Jul 15, 2026 - 15:25 PDT

Monitoring

Mitigated - Our engineering team has implemented initial mitigation steps to relieve platform pressure and will complete the remaining steps to fully resolve the challenge overnight
Posted Jul 15, 2026 - 13:51 PDT

Identified

This root cause of this issue has been identified. Our team will need to take full mitigation measures after business hours and are looking to apply acute remediation for the few orgs experiencing this symptom.
Posted Jul 15, 2026 - 13:43 PDT

Investigating

Investigating
We are actively investigating reports of intermittent navigation symptoms within Orum after successful login. Our engineering team is currently researching the cause of this behavior.
Posted Jul 15, 2026 - 13:21 PDT
This incident affected: Orum services (Dialer, Salesfloor, Analytics, Coaching suite).