Hubspot API Outage

Incident Report for Orum

Resolved

This incident has been resolved.

Posted Aug 20, 2025 - 07:11 PDT

Investigating

Hello,
We apologize for the current disruption to our HubSpot-integrated users. Our engineering team has a convincing lead suggesting changes were made to HubSpot's API related to different permission sets which is the likely root cause of lists not being able to load. These HubSpot changes appear to have taken place without any prior public notice.
This challenge is only affecting HubSpot-integrated users and organizations-- the remainder of Orum integrations & functionalities are up and running for all others. Our team is working as quickly as possible with HubSpot support to determine the changes we can recommend to affected customer admins.
Please monitor status.orum.com for the latest information. We appreciate your patience as we work to resolve this. Thank you.

Posted Aug 19, 2025 - 13:21 PDT

This incident affected: Integration.