Degraded Dialing Experience

Incident Report for Orum

Resolved

Status: Resolved

Update: System metrics have returned to normal. The fix is confirmed, and all services are operating as expected. You may resume activity. If you continue to experience any residual symptoms, please refresh your session by dialing out and back in.
Posted Jan 30, 2026 - 14:38 PST

Monitoring

Status: Monitoring

Update: A fix has been implemented and we are monitoring system performance to ensure stability. Engineering has confirmed that users who end their current session and dial back in will see a return to normal behavior. We will provide a final update once we verify the system is fully stabilized.
Posted Jan 30, 2026 - 13:37 PST

Identified

Status: Identified

Update: We have identified the cause of the dialing latency and are currently implementing a fix. Users experiencing these symptoms should end their current session and dial back in to restore functionality. We are continuing to work toward full resolution.
Posted Jan 30, 2026 - 13:03 PST
This incident affected: Dialer.